IDC Quality Improvement Management Report

During FY 2011, Mount Rogers IDC provided services to 439 individuals, 38 percent of whom have an intellectual disability. The IDC also provided services to persons with mental health issues, physical disabilities, and individuals with multiple disabilities.

The following achievements were noted during FY 2011:

Production

The Smyth IDC started production of the Advanced Combat Helmet Cover with Enhanced Night Vision Goggles, and the Enhanced Combat Helmet Cover.
The IDC started production of the Advanced Combat Shirt, with estimated annual quantities of 144,000 units per year.
The Twin County IDC started production of the Navy Working Uniform Helmet Cover.
Availability of work for individuals served increased from 67% in FY 2010 to 86% in FY 2011.

Rehabilitation

The SPIN (Supporting Persons' Individual Needs) Program was initiated at the Twin County IDC in February 2011. This program provides services for individuals who are older and/or requiring minimally instrusive activities.

Regulatory

The Smyth IDC achieved FDA Medical Device Establishment registration in May 2011.
The IDC completed an ISO 9001:2008 surveillance audit, with a rating of "Highly Effective" in each of the eight management principles.

Demographics

Persons Served	529
Work Adjustment Trainng	120
Extended Employment Services	251
Work Readiness Training	4
Day Support Services	145
Job Development/Job Placement	7
Follow-along Services	2

Types of Disabilities
Intellectual Disabilities	167
Mental Health	131
Physical	43
Substance Use Disorders	12
Learning Disabilities	16
Multiple Disabilities	70

Place of Residence
Bland County	8
Carroll County	114
Grayson County	44
Smyth County	146
Wythe County	94
City of Galax	33

Satisfaction

96% satisfaction was noted by individuals receiving services and family members and caregivers. Concerns were associated with lay-offs in Extended Employment and lack of air conditioning in the work areas.
98% of referral/funding agents noted an overall satisfaction. Concerns were associated with greater communication regarding the status of referrals and the need for more community-based work.
100% of community employers expressed satisfaction